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SERVICE NOW

SERVICE NOW

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  • Servicenow created a cross-departmental platform which functions as an enterprise cloud solution to create workflows which automate the process of data extraction makes it a unique offering in today’s cloud space.
Our approach will integrate processes and activities between people and systems. We Delivering the ServiceNow maturity roadmap and customizing services to enhance your efficiency and improve ROI.
ServiceNow Workflow automates multistep processes that help companies achieve better business outcomes.

We automate your processes that involve services and applications outside the ServiceNow® environment for easier collaboration that drive your business more effective and efficient with endtoend automation.
You can create endtoend automation of the previously manual or disconnected processes that drive your business. Integrating the existing applications, systems and the 3rd party tools is assessibele within the ServiceNow® Framework.
We monitor your services 24*7 to ensure health, usage and overall compliancy.

SERVICE DESK

SERVICE DESK

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  • Service Desk is a data driven solution that offers predictive intelligence, automated queuing, routing and channel allocation. Our solution provides 360 Degree view of customer interactions and business insights to remain responsive, quick, and personalized. We offer personalized support solutions 24×7 that go beyond traditional IT support and serve as a single point of contact for all IT service needs, from a single console.
  • Handles nearly a Billion+ transactions for Enterprise and Consumer businesses.
  • 2000+ Service Desk specialists with most of them being ITIL® certified.
  • Support available in more than 25 Languages.
  • 13 Global Service Desks Support Centers.
We provide deeper Insights with customer propensities, emerging issues for proactive resolution, process analytics & log analytics.
Our enterprise class support solution is applicable for all End-user and End-Point Devices.
Our business offers personalized end-user support services across multiple channels.

MANAGED SUPPORT

MANAGED SUPPORT

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  • Orletech's managed service help you to overcome the critical challenges associated with people, process and technology while providing your business with flexibility, elasticity and reliability.
  • At Orletech, we understand your infrastructure and design your services to reflect those values. We offer four main categories of infrastructure support.

    • End user Management that handles the support and security, also in charge of platform migration and anti-virus/anti-spyware support for the devices.
    • Server Management handles Server capacity planning, forecasting, troubleshooting, maintenance, performance management and migrations.
    • Network Management is the in charge of Network Optimization, LAN & WAN Management, troubleshooting, migrations and upgrades.
    • Storage Management helps enterprises in identifying, evaluating, organizing and creating storage strategies for corporate data.

    We also help organizations to put up an efficient recovery and business continuity plan to protect mission-critical data.
  • Our support services handle L1, L2 & L3 remote support for integrated email, chat, phone, self-service portals etc. Our primary areas of management include,

    • Application Management: Performance Maintenance, configuration, backup, license and patch management for famous applications like Oracle ERP, Microsoft SharePoint etc.
    • Database Management: Handles Database security administrations, data center management, patch and upgrade management.


NOC SERVICES

NOC SERVICES

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  • 24×7 NETWORK MONITORING COVERAGE. RELIABLE NOC OPERATIONS.

    Our network operation center uses advanced event detection systems and specific responses to keep your infrastructure operating thorough and comprehensive – from initial setup to 24×7 support to post-event analysis and reports.

  • Dedicated Project Managers and SPOC for individual client accounts.
  • Maximum RoI as compared to maintaining in-house NOC team.
  • Easy integration with your existing setup ensuring zero disruptions.
  • Independent of technology, tools, resources or systems in place within your company.
  • Highly flexible Service Level Agreement (SLA) that is meant exclusively for you.
  • Hierarchical support that focuses only on your IT systems uptime.
  • Rigorous adherence to protocols determined during the on-boarding process.
  • Formal change and incident management process for synchronized operations.
  • Flexible pricing options that ensures you highest return on your investment when you partner with us.
  • Widest range of IT consulting and back office support services.
  • No minimum devices, No Setup cost.
  • True 24 by 7 alert monitoring and remediation.
  • Monthly payment, per device pricing.
  • Multi-level escalation support.
  • Dedicated NOC team and Account manager.
  • Multi-point Quality control.
  • Fully integrated White Label NOC services.
  • Up to 60% reduction in operational expenses.
  • Under 2% alert escalation rate.
  • 75 % first touch resolution.
  • Access to a wide range of skill sets.
  • Managing strict SLAs using our services.
  • Increased profit margins and high cost-to-benefit ratio.
  • Scaling your business without adding additional staff.
Orletech has capabilities in offering both fully integrated NOC as well as semi-integrated NOC services.
  • Fully integrated NOC– We will be working with your set of tools, platforms, and solutions, in order to provide a high level of performance in continued availability and uptime to the end client.
  • Semi-integrated NOC – This system will benefit to obtain a customized pricing with options based on the number of devices or subscription model. All billing will be done through our ticketing systems integrated within your RMM system. If you are a startup MSP or manage smaller number of devices, this can be a good fit for your organization.

WORK-SPACE

WORK-SPACE

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  • Workspace is a way to share extraordinary work experience with clients and partners by offering a flexible way in your work schedule.
Microsoft Office 365 delivers the power of cloud productivity to businesses of all sizes, helping them to save time, money, and free up valued resources. Office 365 combines the familiar Microsoft Office desktop suite with cloud-based versions of Microsoft's next-generation communications and collaboration services—including Microsoft Exchange Online, Microsoft SharePoint Online, Office for the web, and Microsoft Skype for Business Online—to help users be productive from virtually anywhere through the internet.
Our integration with enterprise services will ensure an effective collaboration with increased productivity and reduced operating costs.
Workspace enables real-time project intelligence to achieve more predictable outcomes and reliable forecasts, organizations are consolidating project data into smart, AI-ready platforms. Workspace is capable of producing project intelligence that is automatically updating every minute of every day.

Our Integrated IT Service Desk solution offers high quality, 24×7, multi-lingual, device and platform agnostic services.

Our Services

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